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Chatbots are often designed to mimic social roles attributed to humans. However, little is known about the impact of using language that fails to conform to the associated social role. Our research draws on sociolinguistic to investigate how a chatbot’s language choices can adhere to the expected social role the agent performs within a context. We seek to understand whether chatbots design should account for linguistic register. This research analyzes how register differences play a role in shaping the user’s perception of the human-chatbot interaction. We produced parallel corpora of conversations in the tourism domain with similar content and varying register characteristics and evaluated users’ preferences of chatbot’s linguistic choices in terms of appropriateness, credibility, and user experience. Our results show that register characteristics are strong predictors of user’s preferences, which points to the needs of designing chatbots with register-appropriate language to improve acceptance and users’ perceptions of chatbot interactions. 

Abstract Building realistically complex models of infectious disease transmission that are relevant for informing public health is conceptually challenging and requires knowledge of coding architecture that can implement key modeling conventions. For example, many of the models built to understand COVID-19 dynamics have included stochasticity, transmission dynamics that change throughout the epidemic due to changes in host behavior or public health interventions, and spatial structures that account for important spatio-temporal heterogeneities. Here we introduce an R package, SPARSEMODr, that allows users to simulate disease models that are stochastic and spatially explicit, including a model for COVID-19 that was useful in the early phases of the epidemic. SPARSEMOD stands for SPAtial Resolution-SEnsitive Models of Outbreak Dynamics, and our goal is to demonstrate particular conventions for rapidly simulating the dynamics of more complex, spatial models of infectious disease. In this report, we outline the features and workflows of our software package that allow for user-customized simulations. We believe the example models provided in our package will be useful in educational settings, as the coding conventions are adaptable, and will help new modelers to better understand important assumptions that were built into sophisticated COVID-19 models.